Product Strategy
Product Management
Data Design
Capability assessments
The brief
Capability assessments had become central to how our client scoped new engagements. But rapid growth had exposed the limits of manual onboarding: bespoke spreadsheets, interview coordination, and hand-built dashboards for every client created delays and introduced risk at the handover between sales and delivery. The brief was to turn an expert-led, high-touch process into something anyone could run. Maintain analytical depth, but remove the operational drag.
Outcomes
A platform, not just a product. Five diagnostic apps launched together, built on shared architecture that was designed to evolve. For consultants - Template libraries with full customisation. Mobile-first survey builder. One-click publishing. Real-time analytics with drill-down capability. For clients - frictionless mobile experience. Anonymous or authenticated access. Live results. Interactive visualisations replacing static slide decks. For the business - SSO security, multi-diagnostic architecture, a foundation for benchmarking and cross-selling.
My role